FAQs
Collection & Delivery - FAQs
Can I collect my order in-store?
Yes! We offer free Click & Collect from our shop in Dungarvan. You’ll receive an email when your order is ready for pickup.
Do you offer local delivery?
Yes, we offer local delivery in the Dungarvan area. Just select “Local Delivery” at checkout and enter your Eircode.
How long does delivery take?
Standard delivery across Ireland takes 2–4 working days. Local delivery is usually same or next day.
Can someone else collect my order?
Yes – just let us know their name when placing your order or drop us a quick message.
Refunds & Returns - FAQs
Can I return a product if my pet didn’t like it?
We accept returns on unopened products within 14 days. Just bring your receipt or proof of purchase.
How do I request a refund?
Pop into the shop or contact us via email with your order number. We’ll sort it quickly and hassle-free.
Are there any items that can’t be returned?
Yes – perishable items (like frozen food) and opened treats or supplements cannot be returned for hygiene reasons.
What if my item arrived damaged?
We’re really sorry! Please contact us within 48 hours with a photo of the damage and we’ll organise a replacement or refund.
Subscription & Repeat Orders - FAQs
Do you offer repeat orders for pet food or essentials?
Yes! You can set up repeat orders on selected products so you never run out.
Can I pause or skip a subscription order?
Absolutely – just log into your account and manage your subscription anytime.
Will I be reminded before each repeat order?
Yes, you’ll get an email before each order is processed so you can make changes if needed.
Can I change the frequency of deliveries?
Of course – choose from weekly, fortnightly, or monthly depending on your pet’s needs.
VIP Pet Club - FAQs
What is the VIP Pet Club?
It’s our way of rewarding regular grooming clients – your dog gets pre-booked appointments and some lovely perks!
What are the benefits of joining?
You get guaranteed appointment slots, free fringe & nail trims between grooms, and access to our weekly payment plan.
How do I join the VIP Pet Club?
Just ask at your next grooming appointment – we’ll sign you up and schedule your next visits.
Can I cancel my VIP membership anytime?
Yes – there’s no contract. You can leave or change your schedule at any time.
What Our Client Said
Feedback
